SERENITY MOTORHOME HOLIDAY CONDITIONS OF HIRE
INCLUDE but are not limited to:
Cooking & Travel Necessities supplied
All Cutlery, crockery, tea-towels, kettle, toaster, saucepans, frying pan, hand soap, cleaning liquids, salt, pepper, coffee, tea and sugar. Outdoor Table & Chairs for eating outdoors or entertaining.
The Serenity Motorhome Holiday Pack
Boosted windup TV Antenna for the LCD TV & DVD Player 240V/12V connections for Camera, Playstation and Xbox. Road Atlas with campgrounds, caravan parks and tourism information. Sanitizing chemicals for toilet, vehicle instructions and manuals. Bed sheets, doona, 2 pillows and 2 bath towels available at AUD$12.00 per set. Please tell us your requirements.
A First Aid kit is supplied. If used please replace used items or notify us.
A full gas bottle is also supplied for cooking and hot water.
Diesel Fuel
When hiring for 10 days or more you get a full FREE tank of fuel and it doesn’t matter how much fuel is left in the tank upon return. All vehicles cruise effortlessly at 100 kimometres per hour, using approximately 12 litres per 100 kilometres.
INSURANCE
Standard Insurance
Rental Rate chart prices include Standard Insurance with a Liability Bond of AUD$3,000.00. The Bond is accepted by authorised credit card, but not charged or processed unless an incident occurs.
For potential windscreen and tyre damage costs, an Insurance Liability Bond can protect you by using one of the following:
Reduction Liability Insurance - Option 1
AUD$18.00 per day - Liability Bond of AUD$1,500.00 applies. RACV Total Care, windscreen and tyre cover included.
Premium Liability Insurance Option 2
AUD$24.00 per day - Liability Bond of AUD$300.00 applies. RACV Total Care, windscreen and tyre cover included.
We only charge insurance up to the first 30 days of Rental!
Liability Bond
A Liability Bond is payable if an accident occurs and can be paid by credit card (sufficient funds must be available) for the amount of the Liability Bond. The transaction will only be pocessed if an accident occurs. Personal or company cheques only by prior arrangement with Serenity Motorhome Holidays. If there is damage to the vehicle or it is returned late, the Bond will be used to cover costs and damages up to the amount of the Liability Bond. If the terms of the Rental Contract are breached and the Bond is insufficient to cover the cost then extra costs will be charged.
PAYMENT
Booking Requirements
Payment of AUD$200.00 deposit is required at booking time. We allow pickup the night before at no extra charge to allow you time to pack for an early start the next day, which is day one of rental.
Booking Amendments
Once booked, you have secured the rate level. Any amendments will be treated as a cancellation and a new booking, at the new rate.
Balance of Rental
The total Rental charge, Bond and Insurance must be paid on or before pickup. If rental crosses from one seasonal rate to another, calculation is based on both rates applicable. Preferred payment is by credit card and we accept Visa or MasterCard. Cheques by prior arrangement.
One Way Rentals
One way rentals incur an extra charge. Adelaide or Sydney AUD$300.00, Brisbane AUD$600.00, Cairns AUD$800.00, Darwin or Perth AUD$1000.00. Changes to drop off point after rental has started must be authorised and are subject to the change being approved.
Cancellation Fees
If cancelled up to 30 days prior to pick up - AUD$200.00
If cancelled 29 to 14 days prior to pick up - 20% of Gross Rental
If cancelled less than 14 days prior to pick up - 50% of Gross Rental
If cancelled on the day of pick up or no show - 100% of Gross Rental
Rental Extension
Additional days will be at the rate available at the time of the extension and are payable on confirmation. Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Change of Vehicle
Should the vehicle booked be unavailable due to unforeseen circumstances we reserve the right to substitute an alternative suitable vehicle at no extra cost. This shall not constitute a breach of contract.
Pick Up and Drop Off Locations — To Your Door
By leaving from your home you don’t need suitcases or luggage packed. We can deliver the Motorhome to your door anywhere within 200 kilometers of the Bendigo depot for a small additional charge.
Vehicle Accident Damage
The vehicle is insured for damage and the property of a third party. The renter is responsible up to the amount of the Liability Bond for any damage and for the period the vehicle is unavailable due to repairs. The Liability Bond applies for each claim, not per rental, regardless of who is at fault. Any damage is to be reported immediately to Serenity Motorhome Holidays. The Liability Bond will be refunded in the event we are successful in recovering the cost of damage from the other party.
At all times the renter is responsible for damage caused by:
1. Negligence, neglect or wilful and deliberate conduct including burns by cigarettes, matches, lighters, cooking, animals or item(s).
2. Water damage in any way, be it part or total water submersion.
3. Failing to secure breakable items and loss of personal belongings.
4. Collision to the vehicle, including underbody, tyres, windows, awning, fittings and chassis or part.
5. Usage of vehicle in contravention of Rental Contract, legislation, regulation controlling traffic and driving laws (for example, but not limited to Drink Driving)
Personal Injury
Depending on circumstances of an accident, the renter may be entitled to claim for personal injury against third party insurance of any party responsible. If the renter is responsible for an accident, the vehicle's third party insurance may cover the liability, except where the renter has committed a breach (for example, but not limited to drink driving).
Travel Restrictions
Vehicles must be driven on sealed, bitumen or well maintained formed roads.
Driver's License and Minimum Age
A valid, non-provisional, state or international driver's license is required. If the driver's license is not in the English language then an international driver's license is required. The driver's license must have been held for at least three years and be valid for the period of rental. The original driver's license must be available at the time of pick-up by the authorised driver. The minimum age to drive a Serenity Motor Home is 25 years. The renter is responsible for any speeding fines, parking fines, traffic infringements or road toll fines plus an additional AUD$50.00 administration fee.
Smoking Smoking is not permitted in any of our vehicles.
Animals Pets are not permitted in the vehicles, (excluding guide dogs).
Breakdowns and Repairs
Serenity Motorhome Holidays rent late model vehicles, however small repairs may be required. Authorisation for repairs is required and will be reimbursed (unless damage is caused directly by the renter). All vehicles have 24 hour ‘RACV Total Care’ with ‘24hr Emergency Roadside Assistance’ which includes accommodation and car hire if required. In the unlikely case of mechanical failure, (unless caused by the renter), our liability is limited to RACV Total Care. We may supply another vehicle or refund the remainder of the rental charge if an alternative vehicle cannot be found.
For further inquires Contact us.
